# Contact Imagine Scenes

> Email support@imaginescenes.com with the account email and identifiers relevant to your account, purchase, generation, or privacy request. We aim to acknowledge requests within 2 business days.

Canonical URL: https://imaginescenes.com/contact

Email support@imaginescenes.com for help with account access, a purchase, a generation, or a privacy request. State the account email, the affected task, and what you expected to happen. Use the relevant details below so support can identify the request.

We aim to acknowledge requests within 2 business days. For an incorrect charge or undelivered credits, include the order reference, provider, and purchase date. The Refund Policy explains eligibility and the 14-day contact window.

For a failed or unexpected generation, include the workflow, selected model, creation time, creation ID, and visible message. Check My Creations and Credit history before reporting a missing result or credit return. Keep unrelated personal details and credentials out of screenshots.

Updated: 2026-10-01