# Refund policy

> Contact support within 14 days of purchase for an incorrect charge or undelivered credits. Read eligibility, consumed-credit rules, cancellation, and the return path for approved refunds.

Canonical URL: https://imaginescenes.com/refund-policy

For an incorrect charge or undelivered credits, contact support within 14 days of purchase with your account email and order reference. This policy explains eligibility, consumed credits, cancellation, and how approved refunds are returned.

## Eligibility

Contact support@imaginescenes.com within 14 days of purchase if you believe a billing error occurred or credits were not delivered. Include your account email and order reference.

## Non-refundable usage

Credits already consumed for completed generations are generally not refundable, except where required by law or a verified platform error caused the charge.

## Subscriptions

You may cancel before the next billing date. Cancellation stops future renewal and does not automatically refund the paid period.

## How refunds are issued

To request a refund, contact support@imaginescenes.com with your account email and order reference. For a purchase processed through Waffo, we coordinate the request through Waffo. Any approved refund returns through the payment service provider used for the purchase to the original payment method; its processing time and eligibility rules apply.

## Digital delivery and billing records

Credits are considered delivered when they appear in the account after verified payment confirmation. We keep the payment, refund, and credit-ledger records needed to provide the service, reconcile transactions from the payment service provider used for each purchase, prevent duplicate delivery, investigate disputes, and meet accounting or legal obligations. Each payment service provider remains responsible for payment credentials and its own payment records.

## Governing law and disputes

These terms are governed by the mandatory laws applicable to the merchant and the customer, without limiting any consumer protections that cannot lawfully be waived. Before starting formal proceedings, contact support@imaginescenes.com so the parties can attempt to resolve the issue informally. Any unresolved dispute will be handled by a court or dispute-resolution forum with lawful jurisdiction.

Updated: 2026-10-01