CONTACT
Contact Imagine Scenes
Email hello@imaginescenes.com for account access, billing, generation, privacy, or product questions. Include the email associated with your account, the affected workflow, and a concise description of what happened so the request can be identified.
For a generation issue, include the creation time, selected model, and visible error message or creation identifier. For billing, include the order reference and payment provider, but never send a full card number, password, access token, private prompt, or other secret. Screenshots should exclude unrelated personal or payment information.
What to include with your request
Clear context helps distinguish account, payment, generation, and privacy requests without exposing credentials.
| Request | Useful context | Do not send |
|---|---|---|
| Account access | Account email and sign-in method | Password, magic-link URL, or access token |
| Generation issue | Workflow, model, time, creation ID, and visible error | Private source media unless requested securely |
| Billing question | Order reference, provider, and purchase date | Full card or bank credentials |
| Privacy request | Account email and requested access, correction, export, or deletion | Government ID unless securely requested |