ImagineCONTACT
Contact Imagine Scenes
Email support@imaginescenes.com for help with account access, a purchase, a generation, or a privacy request. State the account email, the affected task, and what you expected to happen. Use the relevant details below so support can identify the request.
We aim to acknowledge requests within 2 business days. For an incorrect charge or undelivered credits, include the order reference, provider, and purchase date. The Refund Policy explains eligibility and the 14-day contact window.
For a failed or unexpected generation, include the workflow, selected model, creation time, creation ID, and visible message. Check My Creations and Credit history before reporting a missing result or credit return. Keep unrelated personal details and credentials out of screenshots.
What to include with your request
Use the account email and the identifiers relevant to your issue. You do not need to share payment credentials or account secrets.
| Request | Useful context | Do not send |
|---|---|---|
| Account access | Account email and sign-in method | Password, magic-link URL, or access token |
| Generation issue | Workflow, model, time, creation ID, and visible error | Private source media unless requested securely |
| Billing question | Order reference, provider, and purchase date | Full card or bank credentials |
| Privacy request | Account email and requested access, correction, export, or deletion | Government ID unless securely requested |